Things To Remember: Appeal An Amazon Suspension
Be honest and straight to the point:
When writing your Amazon plan of action we recommend that you take your time, conduct your due diligence and be as thorough as possible. Ensure you collect all the information you have to collect and gather. Whether that means looking around for your receipts, contacting your supplier for copies of your invoices, gathering your supplier contracts, emails, photos, reviews or any other information you may need to send to Amazon in order to properly appeal your suspension. You have to be non-partial in your writing and provide unbiased facts. We suggest you give Amazon want they want by providing them a “just-the-facts” plan of action.
Explain and show that you have learned:
You, the seller, will have to find our exactly what caused your complaints and led to your suspension. You’re going to have to find the negative feedback, the negative reviews, and provide Amazon the assurance that you have corrected these issues and that they will never happen again. You will have to make sure that you when you provide Amazon this assurance that you provide it with regards to all of your listings you are currently selling on your Amazon account. This applies to all Amazon marketplaces.
Make it as simple as possible:
Make sure your plan of action and appeal are concise and as clear as possible. Don’t make it too long or complicated or talk about things that are not related to your case. They typically have a few minutes to review your case and move on to another seller who submitting their plan of action.
What to expect:
There are no shortcuts or secret ways to contact the Amazon seller-performance team at Amazon if you are suspended or if your listing is removed from your account. The only way to get in contact with them is through email. The time is takes to reinstate an Amazon seller account varies wildly from case to case as all cases have their own set of factors and their own details and how busy Amazon may be during the season you send you Amazon appeal.
Note: Please don’t confuse seller support/customer service with Amazon’s seller-performance team. The seller support/customer service will always tell you they don’t have the tools to help you and that you will have to email the seller performance team at firstname.lastname@example.org
If you have any additional questions about getting your Amazon account reinstated, or want to learn more about unsuspending your Amazon seller account please contact Happy Amazon Seller at email@example.com
All the best.
The Happy Amazon Seller